Report a Claim

Report the injury within 24 hours of the incident via iCE online, phone, fax, or mail.

Report a Claim Online

MEGA members can access the iCE online claim reporting system by clicking the iCE logo. To learn more about the iCE system, please visit the Membership Page and access our brochures.  To gain access to the iCE system, or if you have forgotten your password, please use our contact form or call Kim Hughes at 781-683-1151.


781.683.1000 or 800.552.1150





55 Walkers Brook Road

Suite 402

Reading, MA 01867

Claim Reporting Checklist

At the time of the incident…

  1. Report the claim via Internet or by calling 781.683.1000 or by sending a fax, within 24 hours of the loss, to 781.246.3425. Prompt action minimizes your employees’ time away from work!
  2. Have the employee sign a Medical Authorization. Prompt action minimizes claim payments.
  3. Report the incident to your supervisor immediately. Your supervisor should complete an Accident Investigation Report. This helps hold supervisors accountable and raises awareness to prevent future losses.
  4. Take a photo of the accident site if needed.

Please complete the above information immediately after a loss and forward to your claim representative within 24 hours of the incident.

If you have any questions or would like an updated claim packet, please contact your claims representative.

Accident Investigation Report

DOC (Login to access the online version of this form.)